/* CoAbonnement — Support 2.0 */
.cxd,.cxd-fab{--cx-blue:#2457e6;--cx-blue2:#1d47c2;--cx-bsoft:#eef3ff;--cx-ink:#0f1b3d;--cx-ink2:#3b4660;--cx-mute:#6b7488;--cx-line:#e7ebf3;--cx-bg:#f5f7fb;--cx-card:#fff;--cx-ok:#0f8a4f;--cx-oksoft:#e8f8ef;--cx-warn:#b45309;--cx-wsoft:#fff5e6;--cx-bad:#c0262d;--cx-badsoft:#fdeeee;
  font-family:"Plus Jakarta Sans",-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,sans-serif;-webkit-font-smoothing:antialiased}
.cxd *,.cxd *::before,.cxd *::after,.cxd-fab *{box-sizing:border-box}
.cxd button,.cxd input,.cxd select,.cxd textarea{font-family:inherit;color:inherit;letter-spacing:normal;text-transform:none;margin:0;line-height:1.3;box-shadow:none;min-height:0;text-shadow:none}
.cxd button{cursor:pointer;-webkit-tap-highlight-color:transparent}
.cxd svg{width:20px;height:20px;flex:none;display:block}

/* ---------- Bouton flottant ---------- */
.cxd-fab{position:fixed;right:20px;bottom:22px;z-index:2147482990;display:inline-flex;align-items:center;gap:9px;height:52px;padding:0 20px 0 16px;border:0;border-radius:999px;
  background:var(--cx-blue);color:#fff;font-weight:700;font-size:14.5px;box-shadow:0 10px 26px rgba(36,87,230,.35),0 2px 6px rgba(15,27,61,.12);cursor:pointer;transition:transform .15s ease,box-shadow .15s ease}
.cxd-fab:hover{transform:translateY(-2px);box-shadow:0 14px 30px rgba(36,87,230,.42)}
.cxd-fab:active{transform:scale(.96)}
.cxd-fab svg{width:22px;height:22px}
.cxd-fab__n{position:absolute;top:-4px;right:-4px;min-width:20px;height:20px;padding:0 5px;border-radius:10px;background:#ef4444;color:#fff;font:700 11px/20px system-ui,sans-serif;text-align:center;box-shadow:0 0 0 2px #fff}
.cxd-fab.has-new{animation:cxd-pulse 2s ease-in-out infinite}
@keyframes cxd-pulse{0%,100%{box-shadow:0 10px 26px rgba(36,87,230,.35)}50%{box-shadow:0 0 0 8px rgba(36,87,230,.18),0 10px 26px rgba(36,87,230,.35)}}
html.cxd-on .cxd-fab{opacity:0;pointer-events:none}
body.ddbz-msg-messages-route .cxd-fab,html.ddbz-msg-compose-focus .cxd-fab{display:none!important}

/* ---------- Fenêtre ---------- */
.cxd{position:fixed;inset:0;z-index:2147483600}
/* La barre du bas de l'application (z-index 2147483000) passait par-dessus la zone de saisie : on la masque pendant que la fenêtre est ouverte. */
html.cxd-on body nav.coab-as-tabbar,html.cxd-on body .coab-as-tabbar,html.cxd-on body .ddbz-nav-bottom,html.cxd-on body .coab-bottom-nav,html.cxd-on body .ddbz-coab-mobile-bottom-nav{display:none!important}
.cxd[hidden]{display:none!important}
.cxd__veil{position:absolute;inset:0;background:rgba(15,27,61,.28);opacity:0;transition:opacity .2s}
.cxd.is-in .cxd__veil{opacity:1}
.cxd__panel{position:absolute;right:20px;bottom:20px;width:400px;height:min(680px,calc(100vh - 40px));display:flex;flex-direction:column;overflow:hidden;
  background:var(--cx-card);color:var(--cx-ink);border-radius:22px;box-shadow:0 28px 70px rgba(15,27,61,.28),0 0 0 1px rgba(15,27,61,.05);
  opacity:0;transform:translateY(14px) scale(.98);transform-origin:bottom right;transition:opacity .2s ease,transform .22s cubic-bezier(.2,.8,.2,1),width .2s ease}
.cxd.is-in .cxd__panel{opacity:1;transform:none}
.cxd.is-agent .cxd__panel{width:min(760px,calc(100vw - 40px));height:min(760px,calc(100vh - 40px))}

/* En-tête */
.cxd-h{flex:none;display:flex;align-items:center;gap:10px;padding:14px 12px 14px 16px;background:var(--cx-ink);color:#fff}
.cxd-h__t{flex:1;min-width:0;line-height:1.25}
.cxd-h__t b{display:block;font-size:15.5px;font-weight:700;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.cxd-h__t small{display:block;font-size:12.5px;color:#b8c4e0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.cxd-av{position:relative;flex:none;width:38px;height:38px;border-radius:12px;background:var(--cx-blue);display:grid;place-items:center;font-weight:800;font-size:16px}
.cxd-av i{position:absolute;right:-2px;bottom:-2px;width:11px;height:11px;border-radius:50%;background:#22c55e;box-shadow:0 0 0 2px var(--cx-ink)}
.cxd-av.is-human{background:#0f8a4f}
.cxd-ib{flex:none;width:38px;height:38px;display:grid;place-items:center;border:0;border-radius:11px;background:rgba(255,255,255,.1);color:#fff;text-decoration:none}
.cxd-ib:hover{background:rgba(255,255,255,.18)}
.cxd-pill{flex:none;height:32px;padding:0 12px;border:0;border-radius:999px;background:rgba(255,255,255,.14);color:#fff;font-size:13px;font-weight:700}
.cxd-pill:hover{background:rgba(255,255,255,.24)}

.cxd-body{flex:1;min-height:0;overflow-y:auto;-webkit-overflow-scrolling:touch;overscroll-behavior:contain}
.cxd-empty{padding:40px 22px;text-align:center;color:var(--cx-mute);font-size:14.5px;line-height:1.55}
.cxd-spin{display:inline-block;width:26px;height:26px;border-radius:50%;border:3px solid var(--cx-line);border-top-color:var(--cx-blue);animation:cxd-rot .8s linear infinite}
@keyframes cxd-rot{to{transform:rotate(360deg)}}

/* ---------- Accueil client ---------- */
.cxd-home{padding:22px 18px 18px;display:flex;flex-direction:column;gap:14px;background:var(--cx-card)}
.cxd-hello{margin:0;font-size:15px;color:var(--cx-mute);font-weight:600}
.cxd-lead{margin:-6px 0 2px;font-size:23px;line-height:1.2;font-weight:800;letter-spacing:-.02em;color:var(--cx-ink)}
.cxd-resume{display:flex;align-items:center;gap:10px;width:100%;padding:13px 14px;border:1px solid var(--cx-line);border-radius:16px;background:var(--cx-bsoft);text-align:left}
.cxd-resume span{flex:1;min-width:0}.cxd-resume b{display:block;font-size:14px;color:var(--cx-blue)}
.cxd-resume small{display:block;font-size:13px;color:var(--cx-ink2);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.cxd-resume em{font-style:normal;font-weight:700;color:var(--cx-blue)}
.cxd-home .cxd-comp{padding:0;border:0;background:none}
.cxd-home .cxd-comp textarea{min-height:52px;border-radius:16px;padding:15px 16px}
.cxd-home .cxd-send{width:52px;height:52px}
.cxd-quick{display:flex;flex-wrap:wrap;gap:8px}
.cxd-quick button,.cxd-chips button{border:1px solid var(--cx-line);background:var(--cx-card);border-radius:999px;padding:9px 14px;font-size:13.5px;font-weight:600;color:var(--cx-ink);transition:border-color .15s,background .15s}
.cxd-quick button:hover,.cxd-chips button:hover{border-color:var(--cx-blue);background:var(--cx-bsoft)}
.cxd-foot{margin:auto 0 0;padding-top:10px;font-size:12.5px;line-height:1.6;color:var(--cx-mute);text-align:center}
.cxd-foot a{color:var(--cx-blue);font-weight:700;text-decoration:none}

/* ---------- Discussion ---------- */
.cxd-log{background:var(--cx-bg);padding:16px 14px 10px;display:flex;flex-direction:column;gap:6px}
.cxd-day{text-align:center;margin:8px 0 4px}
.cxd-day span{display:inline-block;padding:3px 10px;border-radius:999px;background:#e6eaf3;color:var(--cx-mute);font-size:11.5px;font-weight:700}
.cxd-sys{align-self:center;max-width:92%;margin:4px 0;padding:6px 12px;border-radius:12px;background:#e9eef9;color:#34446b;font-size:12.5px;text-align:center;line-height:1.45}
.cxd-m{display:flex;flex-direction:column;max-width:86%;align-self:flex-start;margin-top:2px}
.cxd-b{padding:10px 13px;border-radius:18px 18px 18px 6px;background:var(--cx-card);color:var(--cx-ink);font-size:14.8px;line-height:1.5;overflow-wrap:anywhere;box-shadow:0 1px 2px rgba(15,27,61,.06)}
.cxd-t{font-size:11px;color:var(--cx-mute);margin:3px 8px 0}
.cxd-tag{font-size:11.5px;font-weight:700;color:var(--cx-mute);margin:0 8px 3px}
.cxd-m.is-me{align-self:flex-end;align-items:flex-end}
.cxd-m.is-me .cxd-b{background:var(--cx-blue);color:#fff;border-radius:18px 18px 6px 18px}
.cxd-m.is-human .cxd-b{background:#e8f8ef;color:#0b3d24;box-shadow:inset 0 0 0 1px #c7ecd7}
.cxd-m.is-human .cxd-tag{color:var(--cx-ok)}
.cxd-m.is-pending{opacity:.65}
.cxd-m.is-failed .cxd-b{background:var(--cx-badsoft);color:var(--cx-bad)}
.cxd-t button{border:0;background:none;color:var(--cx-bad);font-size:12px;font-weight:700;padding:0}
.cxd-links{display:flex;flex-wrap:wrap;gap:6px;margin-top:8px}
.cxd-link{display:inline-flex;align-items:center;padding:7px 12px;border-radius:999px;background:var(--cx-bsoft);color:var(--cx-blue)!important;font-size:13px;font-weight:700;text-decoration:none!important;white-space:nowrap}
.cxd-m.is-me .cxd-link{background:rgba(255,255,255,.2);color:#fff!important}
.cxd-m.is-typing .cxd-b{display:flex;gap:4px;padding:14px 16px}
.cxd-m.is-typing i{width:7px;height:7px;border-radius:50%;background:#9aa6c2;animation:cxd-dot 1.2s infinite}
.cxd-m.is-typing i:nth-child(2){animation-delay:.15s}.cxd-m.is-typing i:nth-child(3){animation-delay:.3s}
@keyframes cxd-dot{0%,60%,100%{transform:none;opacity:.5}30%{transform:translateY(-4px);opacity:1}}
/* Console : client à gauche, assistant et conseiller à droite */
.cxd-log.is-agent .cxd-m.is-client{align-self:flex-start}
.cxd-log.is-agent .cxd-m.is-bot{align-self:flex-end;align-items:flex-end}
.cxd-log.is-agent .cxd-m.is-bot .cxd-b{background:#eef1f8;color:var(--cx-ink2);border-radius:18px 18px 6px 18px;box-shadow:none}
.cxd-log.is-agent .cxd-m.is-me{align-self:flex-end}
.cxd-log.is-agent .cxd-m.is-me .cxd-b{background:var(--cx-ok)}

.cxd-note{flex:none;display:flex;align-items:center;gap:8px;padding:9px 14px;font-size:13px;font-weight:600;background:var(--cx-bsoft);color:#1e3a8a;border-bottom:1px solid var(--cx-line)}
.cxd-note[hidden]{display:none}
.cxd-note.is-wait{background:var(--cx-wsoft);color:var(--cx-warn)}
.cxd-note.is-live{background:var(--cx-oksoft);color:var(--cx-ok)}
.cxd-note.is-err{background:var(--cx-badsoft);color:var(--cx-bad)}
.cxd-dot{flex:none;width:8px;height:8px;border-radius:50%;background:currentColor;animation:cxd-blink 1.6s infinite}
@keyframes cxd-blink{50%{opacity:.35}}
.cxd-chips{flex:none;display:flex;gap:8px;overflow-x:auto;padding:8px 14px 0;background:var(--cx-bg);scrollbar-width:none}
.cxd-chips::-webkit-scrollbar{display:none}
.cxd-chips[hidden]{display:none}
.cxd-chips button{flex:none;padding:7px 12px;font-size:13px}

/* Zone de saisie */
.cxd-comp{flex:none;display:flex;align-items:flex-end;gap:8px;padding:10px 12px;background:var(--cx-card);border-top:1px solid var(--cx-line)}
.cxd-comp textarea{flex:1;min-width:0;min-height:46px;max-height:140px;resize:none;border:1px solid var(--cx-line);border-radius:23px;background:var(--cx-bg);padding:12px 16px;font-size:16px;line-height:1.35;color:var(--cx-ink);outline:none;transition:border-color .15s,box-shadow .15s,background .15s}
.cxd-comp textarea:focus{border-color:var(--cx-blue);background:#fff;box-shadow:0 0 0 3px rgba(36,87,230,.12)}
.cxd-send{flex:none;width:46px;height:46px;border:0;border-radius:50%;background:var(--cx-blue);color:#fff;display:grid;place-items:center;box-shadow:0 6px 14px rgba(36,87,230,.3);transition:opacity .15s,transform .1s}
.cxd-send:disabled{opacity:.4;box-shadow:none;cursor:default}
.cxd-send:not(:disabled):active{transform:scale(.92)}
.cxd-ai{flex:none;height:46px;display:inline-flex;align-items:center;gap:6px;padding:0 12px;border:1px solid #d9e2fb;border-radius:23px;background:var(--cx-bsoft);color:var(--cx-blue);font-size:13px;font-weight:700}
.cxd-ai.is-busy svg{animation:cxd-rot 1s linear infinite}
.cxd-legal{flex:none;margin:0;padding:0 14px 10px;background:var(--cx-card);font-size:11.5px;color:var(--cx-mute);text-align:center}

/* ---------- Console ---------- */
.cxd-tabs{flex:none;display:flex;gap:4px;padding:10px 12px;border-bottom:1px solid var(--cx-line);background:var(--cx-card)}
.cxd-tabs button{flex:1;height:36px;border:0;border-radius:10px;background:none;color:var(--cx-mute);font-size:13.5px;font-weight:700;display:inline-flex;align-items:center;justify-content:center;gap:6px}
.cxd-tabs button.on{background:var(--cx-bsoft);color:var(--cx-blue)}
.cxd-tabs b{min-width:19px;height:19px;padding:0 5px;border-radius:10px;background:#ef4444;color:#fff;font-size:11px;line-height:19px}
.cxd-tabs b[hidden]{display:none}
.cxd-alert{flex:none;margin:10px 12px 0;padding:10px 12px;border-radius:12px;background:var(--cx-wsoft);color:var(--cx-warn);font-size:13px;line-height:1.45}
.cxd-alert[hidden]{display:none}
.cxd-alert button{border:0;background:none;color:inherit;font-weight:800;text-decoration:underline;padding:0}
.cxd-list{padding:6px 8px 12px;background:var(--cx-card)}
.cxd-row{display:flex;align-items:center;gap:11px;width:100%;padding:11px 10px;border:0;border-radius:14px;background:none;text-align:left}
.cxd-row:hover{background:var(--cx-bg)}
.cxd-row__av{flex:none;width:42px;height:42px;border-radius:50%;background:var(--cx-bsoft);color:var(--cx-blue);display:grid;place-items:center;font-weight:800;font-size:16px}
.cxd-row__av.is-guest{background:#f1f3f8;color:var(--cx-mute)}
.cxd-row__m{flex:1;min-width:0}
.cxd-row__m b{display:block;font-size:14.5px;font-weight:700;color:var(--cx-ink);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.cxd-row__m small{display:block;font-size:13px;color:var(--cx-mute);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.cxd-row.is-unread .cxd-row__m small{color:var(--cx-ink);font-weight:600}
.cxd-row.is-unread .cxd-row__av{box-shadow:0 0 0 2px var(--cx-blue)}
.cxd-row__s{flex:none;display:flex;flex-direction:column;align-items:flex-end;gap:4px}
.cxd-row__s em{font-style:normal;font-size:11.5px;color:var(--cx-mute)}
.cxd-mode{display:inline-block;font-style:normal;white-space:nowrap;padding:3px 9px;border-radius:999px;font-size:11.5px;font-weight:700;background:#eef1f8;color:var(--cx-ink2)}
.cxd-mode.is-waiting{background:var(--cx-wsoft);color:var(--cx-warn)}
.cxd-mode.is-human{background:var(--cx-oksoft);color:var(--cx-ok)}
.cxd-mode.is-closed{background:#f1f3f8;color:var(--cx-mute)}
.cxd-bar{flex:none;display:flex;align-items:center;gap:8px;padding:9px 12px;background:var(--cx-card);border-bottom:1px solid var(--cx-line);overflow-x:auto;scrollbar-width:none}
.cxd-bar::-webkit-scrollbar{display:none}
.cxd-bar__sp{flex:1}
.cxd-btn{flex:none;height:34px;padding:0 13px;border:1px solid var(--cx-line);border-radius:10px;background:var(--cx-card);color:var(--cx-ink);font-size:13px;font-weight:700;white-space:nowrap}
.cxd-btn:hover{border-color:#c9d3e8;background:var(--cx-bg)}
.cxd-btn.is-p{background:var(--cx-blue);border-color:var(--cx-blue);color:#fff}
.cxd-btn:disabled{opacity:.55}
.cxd-ctx{flex:none;max-height:42%;overflow-y:auto;padding:12px 14px;background:#fbfcfe;border-bottom:1px solid var(--cx-line);font-size:13.5px}
.cxd-ctx[hidden]{display:none}
.cxd-ctx__id{display:flex;flex-direction:column;gap:2px}
.cxd-ctx__id b{font-size:15px}
.cxd-ctx__id a{color:var(--cx-blue);text-decoration:none}
.cxd-ctx__id small,.cxd-ctx__id span{color:var(--cx-mute)}
.cxd-ctx__h{margin:12px 0 6px;font-size:11.5px;font-weight:800;letter-spacing:.04em;text-transform:uppercase;color:var(--cx-mute)}
.cxd-ord{display:block;padding:9px 11px;margin-bottom:6px;border:1px solid var(--cx-line);border-radius:12px;background:#fff;text-decoration:none;color:var(--cx-ink)}
.cxd-ord b{display:block;font-size:13.5px}.cxd-ord span{display:block;color:var(--cx-ink2)}.cxd-ord small{display:block;color:var(--cx-mute);font-size:12px}

/* Réglages */
.cxd-set{padding:16px 16px 24px;background:var(--cx-card)}
.cxd-f{display:block;margin-bottom:14px}
.cxd-f>span{display:block;margin-bottom:6px;font-size:13px;font-weight:800;color:var(--cx-ink)}
.cxd-f input:not([type=checkbox]),.cxd-f select,.cxd-f textarea{width:100%;min-height:44px;border:1px solid var(--cx-line);border-radius:12px;padding:10px 12px;background:var(--cx-bg);font-size:15px;color:var(--cx-ink);outline:none}
.cxd-f textarea{min-height:120px;resize:vertical;line-height:1.45}
.cxd-f input:focus,.cxd-f select:focus,.cxd-f textarea:focus{border-color:var(--cx-blue);background:#fff}
.cxd-f small{display:block;margin-top:5px;font-size:12px;line-height:1.5;color:var(--cx-mute)}
.cxd-f a{color:var(--cx-blue);font-weight:700}
.cxd-f code,.cxd-set code{font-size:11.5px;background:#eef1f8;border-radius:5px;padding:1px 5px}
.cxd-chk{display:flex;align-items:center;gap:8px;margin:6px 0 14px;font-size:14px;font-weight:600}
.cxd-chk input{width:18px;height:18px}
.cxd-row2{display:flex;gap:8px;flex-wrap:wrap}
.cxd-row2 .cxd-btn{height:42px;padding:0 16px}
.cxd-res{margin:12px 0 0;font-size:13px;color:var(--cx-mute)}
.cxd-res.is-ok{color:var(--cx-ok);font-weight:700}.cxd-res.is-bad{color:var(--cx-bad);font-weight:700}
.cxd-mini{font-size:12px;color:var(--cx-mute)}

.cxd-toast{position:absolute;left:50%;bottom:90px;z-index:5;transform:translate(-50%,10px);opacity:0;pointer-events:none;padding:10px 16px;border-radius:12px;background:var(--cx-ink);color:#fff;font-size:13.5px;font-weight:600;box-shadow:0 10px 30px rgba(15,27,61,.3);transition:opacity .2s,transform .2s;max-width:90vw;text-align:center}
.cxd-toast.on{opacity:1;transform:translate(-50%,0)}

/* ---------- Page /support-desk/ ---------- */
body.cxd-page{margin:0;background:#e9edf5}
.cxd.is-full{position:fixed}
.cxd.is-full .cxd__veil{display:none}
.cxd.is-full .cxd__panel{opacity:1;transform:none;inset:24px auto 24px 50%;right:auto;bottom:24px;top:24px;left:50%;transform:translateX(-50%);width:min(900px,calc(100vw - 48px));height:auto}

/* ---------- Mobile ---------- */
@media (max-width:640px){
  .cxd-fab{right:14px;bottom:calc(84px + env(safe-area-inset-bottom,0px));width:54px;height:54px;padding:0;justify-content:center}
  .cxd-fab__t{display:none}
  .cxd-fab svg{width:25px;height:25px}
  .cxd__veil{display:none}
  .cxd__panel,.cxd.is-agent .cxd__panel,.cxd.is-full .cxd__panel{position:fixed;inset:auto;left:0;right:0;top:var(--cxd-top,0px);bottom:auto;width:100%;height:var(--cxd-vh,100dvh);border-radius:0;box-shadow:none;transform:translateY(16px)}
  .cxd.is-in .cxd__panel,.cxd.is-full .cxd__panel{transform:none}
  .cxd-h{padding:calc(10px + env(safe-area-inset-top,0px)) 10px 12px 14px}
  .cxd-comp{padding:8px 10px calc(8px + env(safe-area-inset-bottom,0px))}
  .cxd-legal{display:none}
  .cxd-home{padding:20px 16px calc(16px + env(safe-area-inset-bottom,0px))}
  .cxd-m{max-width:90%}
  .cxd-bar .cxd-mode,.cxd-bar__sp{display:none}
  .cxd-bar{justify-content:flex-end}
  .cxd-ai span{display:none}
  .cxd-ai{width:46px;padding:0;justify-content:center}
  html.cxd-on,html.cxd-on body{overflow:hidden!important}
}
@media (prefers-reduced-motion:reduce){.cxd *,.cxd-fab{animation:none!important;transition:none!important}}